There are only two answers to that question – yes and no. For those businesses who are believers, the...
There are only two answers to that question – yes and no. For those businesses who are believers, the reasons they believe are driven by two critical business growth outcomes: More spend by members vs non members (up to 40% more) PLUS More visits by members vs non members (up...
When a customer stop purchasing from a company or cancels a service, more often than not, businesses try to...
When a customer stop purchasing from a company or cancels a service, more often than not, businesses try to legitimise the reasoning behind lost profit. "We didn’t want them as a customer anyway." "They weren’t our target market." Every user or customer, whether you believe they are your core market or not,...
Queensland's Pacific Fair Shopping Centre, located on the Gold Coast, has taken out the Queensland Retail Property of the...
Queensland's Pacific Fair Shopping Centre, located on the Gold Coast, has taken out the Queensland Retail Property of the Year Award at the Property Council's annual gala. Pacific Fair also took home the Excellence in Design Award and the Excellence in Marketing award on the night. Following a major $670 million...
Winemakers are the latest retailers to target the booming Chinese market, where Australian products are actively sort after. With the...
Winemakers are the latest retailers to target the booming Chinese market, where Australian products are actively sort after. With the help of Alibaba and the Tmall.com platform, 10 Australian brands from eight regions will soon be offering their products through vinehoo.com. A further 20 brands are expected to be listed...
Embroiled convenience chain 7-Eleven has reacted to new claims of worker exploitation after revelations that the Fair Work Ombudsman...
Embroiled convenience chain 7-Eleven has reacted to new claims of worker exploitation after revelations that the Fair Work Ombudsman is considering further legal action. While 7 Eleven has made efforts to change, including adapting its business model, changes to senior management and setting up compensation schemes to underpaid workers, new...
The Australian Government Department of Employment has published Australian Jobs 2016. The publication presents an overview of the current labour market...
The Australian Government Department of Employment has published Australian Jobs 2016. The publication presents an overview of the current labour market and highlights the major changes which have occurred, including for industries and occupations. It is designed to meet the needs of a range of users, and there is a regional...
Dark patterns are manipulative techniques used in interfaces to trick users into doing things they normally wouldn’t. Benefiting the...
Dark patterns are manipulative techniques used in interfaces to trick users into doing things they normally wouldn’t. Benefiting the company at the expense of the customer. Bait & switch, hidden costs, forced continuity and disguised ads are regularly used in businesses across the globe. The use of these sneaky techniques may...
The ACCC has hit online fashion retailer OzSale with a $500,000 fine for failing to comply with mandatory safety...
The ACCC has hit online fashion retailer OzSale with a $500,000 fine for failing to comply with mandatory safety standards. Proceedings in the Federal Court alleged the member-only shopping club sold children’s nightwear between July 2014 and October 2015 which did not meet Australian safety standards in relation to at...
The Victorian Supreme Court found an abattoir business to have breached its duty of care to an employee’s health...
The Victorian Supreme Court found an abattoir business to have breached its duty of care to an employee’s health by requiring them to work 70 hours a week and be on call 24/7. Due to Castricum Brothers Pty Ltd cutting its workforce, Joseph Roussety was promoted to plant manager, increasing...
Almost 20 new asylum seekers have found new jobs with Woolworths and more than 60 gained valuable work experience,...
Almost 20 new asylum seekers have found new jobs with Woolworths and more than 60 gained valuable work experience, after the Australian supermarket chain connected with a life-changing program from the Brotherhood of St Laurence. One of Woolworths’ newest employees recruited under the Given the Chance for Asylum Seekers program,...
2016 has been a hard year for fashion retailers with many shutting up shop, either by choice or necessity. Australian...
2016 has been a hard year for fashion retailers with many shutting up shop, either by choice or necessity. Australian brand Willow, once estimated to be worth $20 million will be closing down in a month, less than three years after it ousted its founder Kit Willow. The brand has faced...
Each year, the Office of Fair Trading (OFT) undertakes a targeted compliance monitoring and educational program across all industries...
Each year, the Office of Fair Trading (OFT) undertakes a targeted compliance monitoring and educational program across all industries it regulates. This program provides an opportunity to gain a greater understanding of trader behaviour and assists with developing strategies to provide education and encourage industry compliance. In 2015-16, programs that targeted...
Alternative shipping and courier option are popping up all over the country and it seems Australia Post may be...
Alternative shipping and courier option are popping up all over the country and it seems Australia Post may be starting to pay attention. After facing a $222 million loss in FY2015, Australia Post has begun focusing on customer experience and faster more reliable delivery services. Earlier this year Australia Post announced...
Iconic retail chain Australian Geographic has been saved from closure. All 67 adventure stores were likely to close by March...
Iconic retail chain Australian Geographic has been saved from closure. All 67 adventure stores were likely to close by March 2017 after experiencing difficult trading conditions and strong competition from online retailers. Melbourne’s Myer family, which founded the department store of the same name have owned the chain since 2007 but...
Rich Media facilitates a new kind of information delivery or messaging, in the form of digital content. The term “media”...
Rich Media facilitates a new kind of information delivery or messaging, in the form of digital content. The term “media” in “Rich Media” is an abbreviated version of the term “multimedia.” Multimedia goes beyond traditional text (including printed material). The term “rich” in “Rich Media” defines digital content, appropriately suited for...
The Youth Jobs PaTH is a $752 million Australian Government initiative designed to support young people under the age...
The Youth Jobs PaTH is a $752 million Australian Government initiative designed to support young people under the age of 25 years to gain the employability skills and real work experience they need to get and keep a job, and provides incentives for employers to take them on. The Youth...