Stress Mindset and Leadership Masterclass 2016

Is your brain running out of steam? Workplace stress is now one of the highest costs for worker’s compensation claims in Australia. Mental...

Is your brain running out of steam? Workplace stress is now one of the highest costs for worker’s compensation claims in Australia. Mental stress may be a standard feature of our busy lives but it comes at a cost. Safe Work Australia estimates the loss of productivity and absence of workers due to stress in the...

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Sydney restaurant fined for underpayments

7-Eleven shop owners aren’t the only employers short-changing staff and deliberately ignoring workers’ rights. A Malaysian restaurant in inner Sydney...

7-Eleven shop owners aren’t the only employers short-changing staff and deliberately ignoring workers’ rights. A Malaysian restaurant in inner Sydney was last week fined almost $300,000 for using false records to disguise wage underpayments. Six staff members at the Mamak restaurant, five of which were visa-holders, were paid as little as...

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Connecting with Click to Call

You could be missing out on new customer enquiries by choosing the incorrect button for your Google ads. Google and...

You could be missing out on new customer enquiries by choosing the incorrect button for your Google ads. Google and Ipsos recently surveyed 2,390 Australian smartphone users who used or purchased something within the past six months to determine how they think about and interact with mobile ads. They found that...

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Exclusive customer experiences build loyalty

Generally speaking, retaining customers is always significantly cheaper than acquiring new ones. Marketing costs, advertising, time spent with sales staff...

Generally speaking, retaining customers is always significantly cheaper than acquiring new ones. Marketing costs, advertising, time spent with sales staff and third party expenses all add up. Surprisingly nearly 50% of businesses focuses on attracting new customers vs. retaining existing customers. The customer experience in the retail industry is vitally important...

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SuperStream deadline extended for small businesses

Did you miss the 30 June SuperStream deadline? The Australian Tax Office recognises that some small businesses needed extra time...

Did you miss the 30 June SuperStream deadline? The Australian Tax Office recognises that some small businesses needed extra time to get ready so they are supporting you by extending the deadline. You now have until 28 October 2016 to make the changes and be SuperStream ready. There are a number of...

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Retail Doctor Group Fit for Business Breakfast

Richard Umbers, CEO of Myer will join Brian Walker, CEO & Founder of Retail Doctor Group for an exclusive...

Richard Umbers, CEO of Myer will join Brian Walker, CEO & Founder of Retail Doctor Group for an exclusive discussion on the first year of the New Myer strategy and the future of retailing in Australia. As the retail sector gets disrupted by the likes of Amazon and Uber reshaping...

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Customer-Centric Marketing & Measurement

One of the keys to any successful business is remaining focused on your customers. While this stretches from the...

One of the keys to any successful business is remaining focused on your customers. While this stretches from the actual products you sell to your bricks and mortar customer service and your digital user experience, why should it stop there? More and more smart digital marketers are shifting their...

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Take part in National Safe Work Month this October

With National Safe Work Month being just two months away, it’s time to think about how your organisation can...

With National Safe Work Month being just two months away, it’s time to think about how your organisation can recognise work health and safety and win a reward worth $5000. Safe Work Australia is inviting workplaces around Australia to submit entries to the Workplace Participation Reward. Enter the Reward and tell...

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Myer supporting domestic violence victims

Starting over, for survivors of domestic violence, is difficult in more ways than one. Getting back on their feet...

Starting over, for survivors of domestic violence, is difficult in more ways than one. Getting back on their feet takes an emotional, physical and financial toll. Myer has launched a new initiative with the help of The Salvation Army, ‘The Give Registry’ to help ease the financial pressures and support...

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WA businesses scammed half a million dollars

Western Australian businesses and employees have been robbed of over half a million dollars in the past two years...

Western Australian businesses and employees have been robbed of over half a million dollars in the past two years from scammers posing as bosses or suppliers. Consumer protection agencies are warning businesses, especially finance departments to be vigilant when assessing invoices. Since last year, $461,000 has been stolen from 15 companies...

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ACCC give thumbs up for The Good Guys buy

Last week, the Australian Competition and Consumer Commission (ACCC) gave JB Hi-Fi the thumbs up to buy The Good...

Last week, the Australian Competition and Consumer Commission (ACCC) gave JB Hi-Fi the thumbs up to buy The Good Guys. The ACCC chairman Rod Sims stated that the takeover would not reduce competition in consumer electronics or whitegoods as JB Hi-Fi were focused on different product categories and consumers than...

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TFN declaration now available online

There’s a lot of paperwork to complete when you hire new employees. The ATO have listened to you and...

There’s a lot of paperwork to complete when you hire new employees. The ATO have listened to you and developed a fillable TFN declaration form which is available on the ATO website. You no longer need to order the form and wait for it to be mailed to you. Just...

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Reveal growth areas with a CRM

Without customers, your business cannot exist. An obvious statement, however many businesses small to large, don’t put enough focus on...

Without customers, your business cannot exist. An obvious statement, however many businesses small to large, don’t put enough focus on managing their customers. That’s where a CRM (Customers Relations Management) system comes into play. Collecting important data like names, address and orders to product preferences and dispute resolutions, can help your business...

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Parking and its effects on the retail industry

Parking Australia is the national body representing the interests of the parking industry in Australia.  The NRA is currently...

Parking Australia is the national body representing the interests of the parking industry in Australia.  The NRA is currently assisting Parking Australia in the successful delivery of the Accredited Operating Scheme (AOS) In order to better understand the impacts of overstay/illegal parking on the retail industry, Parking Australia is conducting...

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Internet of Things and retail

“We are all now connected by the internet, like neurons in a giant brain.” – Stephen Hawking Over the June-July period...

“We are all now connected by the internet, like neurons in a giant brain.” – Stephen Hawking Over the June-July period our consumer insights division talked to some of our leading retail CEOs and CIOs regarding their digital capability investments over the next 12 months and on average an increase to the...

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Impulse purchases increasing profits

Since the 1950’s, shoppers around the globe have succumbed to impulse buying and point of purchase displays. Impulse purchases can...

Since the 1950’s, shoppers around the globe have succumbed to impulse buying and point of purchase displays. Impulse purchases can drastically increase your profits and shouldn’t simply be an afterthought. How do you get the most out of your impulse offerings? Choose the right products Draw attention with promotions Encourage purchases...

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