WA businesses scammed half a million dollars

Western Australian businesses and employees have been robbed of over half a million dollars in the past two years...

Western Australian businesses and employees have been robbed of over half a million dollars in the past two years from scammers posing as bosses or suppliers. Consumer protection agencies are warning businesses, especially finance departments to be vigilant when assessing invoices. Since last year, $461,000 has been stolen from 15 companies...

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ACCC give thumbs up for The Good Guys buy

Last week, the Australian Competition and Consumer Commission (ACCC) gave JB Hi-Fi the thumbs up to buy The Good...

Last week, the Australian Competition and Consumer Commission (ACCC) gave JB Hi-Fi the thumbs up to buy The Good Guys. The ACCC chairman Rod Sims stated that the takeover would not reduce competition in consumer electronics or whitegoods as JB Hi-Fi were focused on different product categories and consumers than...

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TFN declaration now available online

There’s a lot of paperwork to complete when you hire new employees. The ATO have listened to you and...

There’s a lot of paperwork to complete when you hire new employees. The ATO have listened to you and developed a fillable TFN declaration form which is available on the ATO website. You no longer need to order the form and wait for it to be mailed to you. Just...

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Reveal growth areas with a CRM

Without customers, your business cannot exist. An obvious statement, however many businesses small to large, don’t put enough focus on...

Without customers, your business cannot exist. An obvious statement, however many businesses small to large, don’t put enough focus on managing their customers. That’s where a CRM (Customers Relations Management) system comes into play. Collecting important data like names, address and orders to product preferences and dispute resolutions, can help your business...

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Parking and its effects on the retail industry

Parking Australia is the national body representing the interests of the parking industry in Australia.  The NRA is currently...

Parking Australia is the national body representing the interests of the parking industry in Australia.  The NRA is currently assisting Parking Australia in the successful delivery of the Accredited Operating Scheme (AOS) In order to better understand the impacts of overstay/illegal parking on the retail industry, Parking Australia is conducting...

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Internet of Things and retail

“We are all now connected by the internet, like neurons in a giant brain.” – Stephen Hawking Over the June-July period...

“We are all now connected by the internet, like neurons in a giant brain.” – Stephen Hawking Over the June-July period our consumer insights division talked to some of our leading retail CEOs and CIOs regarding their digital capability investments over the next 12 months and on average an increase to the...

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Impulse purchases increasing profits

Since the 1950’s, shoppers around the globe have succumbed to impulse buying and point of purchase displays. Impulse purchases can...

Since the 1950’s, shoppers around the globe have succumbed to impulse buying and point of purchase displays. Impulse purchases can drastically increase your profits and shouldn’t simply be an afterthought. How do you get the most out of your impulse offerings? Choose the right products Draw attention with promotions Encourage purchases...

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Instagram Stories for business

Instagram’s new Snapchat inspired story telling feature lets followers view off the cuff or behind the scenes moments from...

Instagram’s new Snapchat inspired story telling feature lets followers view off the cuff or behind the scenes moments from your brand. Your ‘stories’ whether they be a photo or video have a shelf life of 24 hours and won’t taint your carefully curated Instagram feed. If you don’t use Snapchat why...

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NAB Online Retail Sales Index released

The National Australia Bank has released the Online Retail Sales Index: Indepth Report for June 2016 showing that online...

The National Australia Bank has released the Online Retail Sales Index: Indepth Report for June 2016 showing that online sales are surging, however bricks and mortar stores are still pulling ahead. At a glance the online retail spend in Australia is $20.1 billion while bricks and mortar equates to $296.9...

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Free returns lure new customers

Online fashion retail giant ASOS is going from strength to strength with sales surging in recent months and the...

Online fashion retail giant ASOS is going from strength to strength with sales surging in recent months and the company is only getting started. ASOS recently announced that shoppers will be able to return products free of charge. Working with Temando and Australia Post, customers were previously able to return...

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Engaging your audience through webinars

Webinars are not a new concept, however implementing them into your marketing plan could still be essential to building...

Webinars are not a new concept, however implementing them into your marketing plan could still be essential to building brand awareness and providing value for your current customers. Running a webinar offers you a chance to gain insights from your customers and target audience while delivering key messages and engaging...

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MEMBER ONLY ARTICLE – Small retail businesses under review in Victoria

The Victorian State Government has commenced its small business regulation review to help identify barriers that are hindering growth...

The Victorian State Government has commenced its small business regulation review to help identify barriers that are hindering growth and sustainability across the state. The review will be led by the Department of Economic Development, Jobs, Transport and Resources, with a goal to reducing red tape and the regulatory...

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Online retailers expanding into offline stores

Every man and their dog seems to have an online business these days with brands abandoning bricks and mortar’s...

Every man and their dog seems to have an online business these days with brands abandoning bricks and mortar’s hefty overheads. However 4 pure play (online only) retailers have done the opposite and expanded their online offering offline. Although online retail is booming, it is still only a small percentage...

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Are you hiring for the Omni-channel environment?

Recruiting in the retail landscape is vastly different from BI (before internet) days. When considering taking on new employees,...

Recruiting in the retail landscape is vastly different from BI (before internet) days. When considering taking on new employees, retailers must evaluate the technological capabilities of a candidate as well as their ability to deliver a great customer experience. Customer experience has extended from in-store sales service to online customer...

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Register for the Victorian Small Business Review

Over the next two years, the Victorian Government will examine how regulation is impacting the state’s small businesses in...

Over the next two years, the Victorian Government will examine how regulation is impacting the state’s small businesses in three sectors of the state’s economy, first focusing on Victoria’s retail sector. The Victorian Government is looking at what they can do to cut regulatory burdens for small retail businesses. They...

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Teleworking – what’s in it for employers?

Flexible work arrangements are no longer just for new parents as more employees are demanding the ability to work...

Flexible work arrangements are no longer just for new parents as more employees are demanding the ability to work from home or have the option of flexible hours. Millennials are leading the charge and older generations are taking note. Flexible work arrangements encourage existing employees to stay, entice new talent...

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