Why is great customer experience important and what does it look like?

Customer experience is more than a sales assistant smiling and ‘going the extra mile’ now means more than offering...

Customer experience is more than a sales assistant smiling and ‘going the extra mile’ now means more than offering your loyal customers $2 off their next order. Consumers are demanding seamless, personable and extraordinary experiences from each interaction with your brand. From the initial search on Google to the unwrapping...

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Australia has been named as a global leader in moving towards a cashless future

In a new global report, “The Cashless Journey,” MasterCard Advisors tracked how 33 major economies are progressing from cash-based...

In a new global report, “The Cashless Journey,” MasterCard Advisors tracked how 33 major economies are progressing from cash-based to cashless societies. The report identifies new technologies, government programs and consumer preferences as key factors that are driving this shift, creating more productive and inclusive economies. Cash still accounts for...

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Do’s and dont’s of online reviews

With reviews at the click of a button, consumers are no longer taking the word of a sales person...

With reviews at the click of a button, consumers are no longer taking the word of a sales person as gospel. Online reviews can generate brand awareness, upsell customers, build trust and loyalty, however they can also create headaches for business with a few strokes of the keyboard. As a...

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2016 Top 50 People in E-Commerce published

Internet Retailing has launched the 2016 Top 50 People in E-Commerce publication. Selected by Internet Retailing and a panel of...

Internet Retailing has launched the 2016 Top 50 People in E-Commerce publication. Selected by Internet Retailing and a panel of e-commerce experts, the annual Top 50 People in E-Commerce recognises the biggest and brightest talents in the Australian e-commerce industry. To be eligible, individuals must be responsible for driving e-commerce operations...

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Get expert advice on promoting your business online at a free Google event

Embracing the web is increasingly important for businesses of all sizes. Digitally engaged businesses are four times more likely...

Embracing the web is increasingly important for businesses of all sizes. Digitally engaged businesses are four times more likely to be hiring, and double as likely to be growing revenue than those who don’t. That’s why we wanted to let you know about an upcoming Google livestream event that helps...

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Download your visitor ticket for FREE

As a valued member of NRA, I would like to inform you ASAP that TOTAL Retail & Payments EXPO...

As a valued member of NRA, I would like to inform you ASAP that TOTAL Retail & Payments EXPO we have launched their visitor ticket. Click here to download the visitor ticket. This visitor ticket contains the FREE seminar theatre sessions, $150 off your conference ticket (discount code in the...

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Empowering the next generation store associate

With customers mingling their purchases between online and in-store, the view they have when dealing with a retailer is...

With customers mingling their purchases between online and in-store, the view they have when dealing with a retailer is one of unity. They do not define their relationship based on where they purchase but rather who they purchase with. The consequences of this run deep into in-store businesses and more...

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New country of origin food labels

Many consumers want information about where their food comes from. It is against the law for suppliers to mislead...

Many consumers want information about where their food comes from. It is against the law for suppliers to mislead you about the country of origin of products. New country of origin food labels On 1 July 2016, a new country of origin food labelling system will commence under the Australian Consumer...

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Melbourne’s economy strengthened by strong retail sector

The Lord Mayor Robert Doyle and Minister for Employment and Public Transport, Jacinta Allan successfully launched the Melbourne Retail...

The Lord Mayor Robert Doyle and Minister for Employment and Public Transport, Jacinta Allan successfully launched the Melbourne Retail and Hospitality Strategy Year 2 Report on 7 April. Mr Doyle noted, “Employment in both our retail and hospitality industries is up; we gained eight per cent more hospitality outlets from...

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Regulation of global supply chains

One of the discussions taking place at the International Labour Conference (ILC)in June 2016 concerns the regulation of global...

One of the discussions taking place at the International Labour Conference (ILC)in June 2016 concerns the regulation of global supply chains. As well as the need for regulation in addition to existing international labour standards, there is a great diversity of arrangements which fall into global supply chain within...

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Next Generation Banknote Program

As part of the Next Generation Banknote Program (NGB), the Reserve Bank of Australia this week released images of...

As part of the Next Generation Banknote Program (NGB), the Reserve Bank of Australia this week released images of the new $5 banknote that will be issued into circulation from 1 September 2016. Mindful of the increasing threat posed by counterfeiters, the NGB project will culminate in new, more...

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BDO’s GST webinar wrap up

Thank you to the National Retail Association members who attended the recent BDO webinar. The retail sector is an engine...

Thank you to the National Retail Association members who attended the recent BDO webinar. The retail sector is an engine room of tax generation when it comes to existing taxes such GST, land tax and payroll tax. Small businesses have fought long and hard for the government to remove the...

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New head of ACCI announced

The Australian Chamber of Commerce and Industry (ACCI) announced this week that James Pearson would be appointed to the...

The Australian Chamber of Commerce and Industry (ACCI) announced this week that James Pearson would be appointed to the position of Chief Executive Officer, replacing former CEO Kate Carnell. Mr Pearson will take up his role at the end of the month and brings with him a wealth of knowledge...

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Retail sales flat in February, but some categories shine

The recent release of the February 2016 retail trade figures by the Australian Bureau of Statistics revealed flat growth...

The recent release of the February 2016 retail trade figures by the Australian Bureau of Statistics revealed flat growth in retail sales, although strong performance is still being recorded in some key divisions of household goods and clothing. As indicated in the graph below, the sector grew by 3.7 per...

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Moving from multi-channel to omnichannel retailing

In today’s digital world, it is not uncommon for retailers to trade through multiple channels. It's almost a mandatory...

In today’s digital world, it is not uncommon for retailers to trade through multiple channels. It's almost a mandatory accessory to have online store. Try it!In today’s digital world, it is not uncommon for retailers to trade through multiple channels. It’s almost become a mandatory accessory to have an online...

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Advance Queensland Funding

As part of the Advance Queensland agenda, the Ignite Ideas Fund allows Queensland businesses and startups to apply for...

As part of the Advance Queensland agenda, the Ignite Ideas Fund allows Queensland businesses and startups to apply for funding up to $250,000 to help turn their ideas into market-ready products, create jobs and grow the Queensland economy. The Ignite Ideas Fund will help small to medium size business demonstrate...

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