NRA’s National Retail Training + Development Centre offers a range of high quality, customised programs for retailers, designed to increase productivity, revenue, staff retention, customer service and leadership. All of our programs are specifically designed to suit retailers’ needs, but also draw on over 80 years’ combined experience across multiple fields of our in-house training team.
We thought we would share three of our most popular workshops…
Engage Your Customer Workshop
Expectations about the level of service provided to consumers are high, and retailers need to respond to this demand to remain competitive.
Engage, motivate and energise your staff to develop and implement ongoing, positive service habits with the Engage Your Customer Workshop.
The workshop discusses:
- Building customer loyalty
- Product knowledge to enhance customers shopping experience
- Techniques to maximise and close a sale
- Customer expectations
- Team building and motivation
Communication Strategies Workshop
Communication skills form the basis of all our relationships, including those with our colleagues, clients and suppliers.
This workshop helps team members to develop the skills to send a consistent message and communicate with confidence. and includes strategies in both verbal and non- verbal forms of communication.
This workshop covers:
- Active listening skills
- Barriers to communication
- Sending a consistent message
- Verbal and non-verbal communication methods
Strengthening Leadership Workshop
One of the most effective means of increasing workplace productivity is to strengthen the skills and leadership of your management team.
By creating a dynamic and effective leadership team, your business is better equipped to stand out amongst its competitors and more responsive to market opportunities. This workshop teaches key leadership techniques and how to motivate teams for sustainable success.
This workshop covers:
- Team building
- Effective leadership qualities
- Getting the best out of your staff
- Staff motivation
- Productivity
The NRA Training team can deliver these workshops, and more in your organisation, or you can join a workshop in a location near you. Contact Yvonne, our Director of Training and Industry Projects, at y.williams@nra.net.au for more information.