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Product Recalls
Product recall situations can happen to any business. Consumers expect faulty products to be removed from the marketplace quickly and effectively.
If a product needs to be removed from the marketplace, it’s too late to know whether your suppliers, wholesalers and stores are prepared to act quickly and efficiently. You need to understand what your partners need and what you need from them.
The Australian Competition & Consumer Commission (ACCC) provides resources via the Product Safety Australia website to help businesses prepare for a recall, and publishes all currently recalled products across Australia.
Guide to conducting a recall RECALL ADVERTISING TEMPLATES SEE CURRENT ACCC RECALLS
Industry advice
Collaborate with industry peers
The NRA Technical Standards Committee (NRA-TSC) brings together quality assurance and product compliance specialists from multiple retail categories to discuss challenges and solutions in terms of product safety and compliance.
This group provides an opportunity for retailers to:
- Keep up to date with changes in the technical standards applying to your products
- Learn from your peers in other Australian retail chains and stores about problems and solutions
- Contribute to and formulate national policy and standards as a Standards Australia nominating committee
- Engage in the dialogue between the retail sector and government and regulators about the issues concerning your business
- Attend presentations on topical issues from guest speakers from industry, regulators and suppliers
- Network with other product safety professionals and specialists in your field of expertise
Contact us
David Stout
Director Policy
National Retail Association
David is a highly-respected senior executive across a wide range of retail sectors including corporate affairs, operations, customer insights, finance, procurement, risk and regulation, stakeholder engagement, community and supply chain. He is favourably regarded as a bipartisan and ethical operative in best practice across retail and corporate industry, regional and urban councils, local and state governments, and is currently involved in multiple advisory groups / committees.
Ebony Johnson
Project Manager, Policy
National Retail Association
As Project Manager in the Policy team, Ebony brings a strong background across the retail, textile, and hospitality sectors in project management, stakeholder relations, marketing and communications. Ebony provides project management expertise to multiple projects, including sustainability, product safety, retail crime and committees.