Your team can benefit from skills training on handling abuse and aggression in the retail workplace. It is important to address this issue to ensure a safe and respectful work environment.
Developing conflict resolution skills will positively impact professional performance and improve psychosocial outcomes for all retailers – regardless of their level.
The National Retail Association has developed a range of training options for effectively managing instances of abuse and aggression in a retail workplace setting.
During training, the main emphasis is placed on the principles of recognising, responding, and reporting. This involves identifying potential threats, acquiring skills to de-escalate disrespectful or aggressive behaviour, and taking action by reporting threatening behaviour.
Generally, this course is not limited to use by the retail industry – Our non-accredited workshops can be customised to suit the needs of workers who regularly interact with customers, clients, or the general public as part of their daily work duties.
Confidently and quickly recognise behaviours that are red flags
Implement strategies to effectively deescalate most aggressive, disrespectful or abusive customer situations
Know how to best handle customer actions that may lead to safety threats
Document and report incidences
Effectively manage personal impacts of situations with critical debriefing strategies
Ready to get started?
Fill in the form below and a member of our training team will be in touch shortly.
