Course description

Through turbulent times, one of the key factors separating businesses who successfully weather the storm from those who unfortunately struggle to keep afloat, are their leadership teams.

It is a common myth that people are simply ‘born leaders’. However, some of the best leaders were cultivated and nurtured through professional and self-development opportunities. Leadership training empowers employees to:

  • become better decision makers;
  • have higher emotional intelligence;
  • effectively manage teams;
  • improve their communication skills;
  • become more adaptable to tackle unexpected challenges,
  • become more resilient to power through tough times, and;
  • know how to successfully attract, nurture and grow talent within the team.

The NRA Retail Institute has designed a Leadership Program consisting of four units that focuses on the skills necessary to become an influential leader.

This current program will be held online through Zoom to enable all participants to enrol flexibly across Australia.

We are currently working on the training calendar for this program. If you would like to express your interest, please contact us at training@nra.net.au or 1800 732 066.

$255-290* per unit

Members: $255* per person per unit
Non-Members: $290* per person per unit
*Price includes GST

8:30am-11:30am

Each unit is offered as half day online workshops running from 8:30am-11:30am each session.
 

Online learning

Online workshops will be delivered through Zoom.
 
 

Units & Availabilities

Unit 1: Effective Communication
  • What is communication?
  • What’s my style?
  • Hearing vs listening
  • Body language
  • Positive and negative cycle success model
  • Team relationships
  • Influencing
  • Change management

We are currently working on the training calendar for this program. If you would like to express your interest, please contact us at training@nra.net.au or 1800 732 066.

Unit 2: People Management
  • Understanding people capabilities
  • Situational leadership
  • Succession planning
  • Managing a diverse workforce
  • Managing my team for retention
  • Employee engagement
  • Coaching and the GROW model

We are currently working on the training calendar for this program. If you would like to express your interest, please contact us at training@nra.net.au or 1800 732 066.

Unit 3: Leading My Team
  • Problem solving
  • Root cause analysis
  • Decision making
  • Managing performance
  • Performance management
  • Must have conversations

We are currently working on the training calendar for this program. If you would like to express your interest, please contact us at training@nra.net.au or 1800 732 066.

Unit 4: Inspire My Team
  • Management vs leadership
  • Delegation in action
  • What does a great team look like?
  • Stages of team life
  • Engaging your employees
  • Customer connection

We are currently working on the training calendar for this program. If you would like to express your interest, please contact us at training@nra.net.au or 1800 732 066.

Key Learnings

Accurately recognise & tailor to different communication styles

Effectively managing diverse teams through situational leadership

Tactfully & diplomatically have difficult conversations & building team rapport

Successfully differentiating the differences between managing & leading a team

Accredited or non-accredited: which is right for you?

As a nationally Registered Training Organisation (RTO Code 0712), the NRA Retail Institute delivers both accredited and non-accredited training across Australia. But what is the difference? What does it really mean for you? And which one is right for you?

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