Written by MarketMap Is language really a barrier when speaking to each other, or is how we speak to each...
Written by MarketMap Is language really a barrier when speaking to each other, or is how we speak to each other the real barrier? These are some things retailers should think about when communicating with customers. Why does Chen feel that Sue doesn’t really understand her? Why does Mary’s boss not understand...
By Alex Millman and Troy Wild, NRA Legal A café supervisor who was dismissed for calling his manager a ‘racist...
By Alex Millman and Troy Wild, NRA Legal A café supervisor who was dismissed for calling his manager a ‘racist b****’ has been awarded a to-be-determined amount of compensation by the Fair Work Commission. The case highlights how the particular circumstances in which an action was taken can drastically change the...
Low levels of literacy and numeracy does not mean that an individual is not capable of reading or completing...
Low levels of literacy and numeracy does not mean that an individual is not capable of reading or completing workplace maths tasks. Rather it means the reading and numeracy tasks of their job role may, on occasion, be beyond their existing skill level and they may need some additional...
Language in the workplace, especially between colleagues and team members, performs an important role in determining what is acceptable...
Language in the workplace, especially between colleagues and team members, performs an important role in determining what is acceptable behaviour, and ultimately, what the broader workplace environment looks like. In many workplaces, it is unfortunate that condescending and patronising language can be an all-too-frequent occurrence. In many instances, a capable and...
The National Retail Association (NRA) has launched the Foundation Skills for Retail Web Portal, providing free training and professional...
The National Retail Association (NRA) has launched the Foundation Skills for Retail Web Portal, providing free training and professional development resources for language, literacy and numeracy practitioners operating across the Australian retail industry. The portal has been produced by the NRA with the assistance of funding provided by the Australian...