Woolworths gives asylum seeker recruits powerful leg up into the retail industry

Almost 20 new asylum seekers have found new jobs with Woolworths and more than 60 gained valuable work experience,...

Almost 20 new asylum seekers have found new jobs with Woolworths and more than 60 gained valuable work experience, after the Australian supermarket chain connected with a life-changing program from the Brotherhood of St Laurence. One of Woolworths’ newest employees recruited under the Given the Chance for Asylum Seekers program,...

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NRA Training working with members to add value to employee induction programs

This week NRA Training is travelling to Thursday Island to begin working with an NRA member,  Islanders Board of...

This week NRA Training is travelling to Thursday Island to begin working with an NRA member,  Islanders Board of Industry & Service, (IBIS). We will deliver a Certificate II in Retail Services to indigenous jobseekers who will be participating in face to face workshop training and work experience placement in the...

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Another Australian icon to shut shop

2016 has been a hard year for fashion retailers with many shutting up shop, either by choice or necessity. Australian...

2016 has been a hard year for fashion retailers with many shutting up shop, either by choice or necessity. Australian brand Willow, once estimated to be worth $20 million will be closing down in a month, less than three years after it ousted its founder Kit Willow. The brand has faced...

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Free workshop for retail traders

Each year, the Office of Fair Trading (OFT) undertakes a targeted compliance monitoring and educational program across all industries...

Each year, the Office of Fair Trading (OFT) undertakes a targeted compliance monitoring and educational program across all industries it regulates. This program provides an opportunity to gain a greater understanding of trader behaviour and assists with developing strategies to provide education and encourage industry compliance. In 2015-16, programs that targeted...

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AusPost listening to customers

Alternative shipping and courier option are popping up all over the country and it seems Australia Post may be...

Alternative shipping and courier option are popping up all over the country and it seems Australia Post may be starting to pay attention. After facing a $222 million loss in FY2015, Australia Post has begun focusing on customer experience and faster more reliable delivery services. Earlier this year Australia Post announced...

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Australian Geographic saved from closure

Iconic retail chain Australian Geographic has been saved from closure. All 67 adventure stores were likely to close by March...

Iconic retail chain Australian Geographic has been saved from closure. All 67 adventure stores were likely to close by March 2017 after experiencing difficult trading conditions and strong competition from online retailers. Melbourne’s Myer family, which founded the department store of the same name have owned the chain since 2007 but...

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Increase your profits with Rich Media

Rich Media facilitates a new kind of information delivery or messaging, in the form of digital content. The term “media”...

Rich Media facilitates a new kind of information delivery or messaging, in the form of digital content. The term “media” in “Rich Media” is an abbreviated version of the term “multimedia.” Multimedia goes beyond traditional text (including printed material). The term “rich” in “Rich Media” defines digital content, appropriately suited for...

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Message from the CEO: 29 August 2016

There were two major developments in retail this week which show just how volatile our sector can be, and...

There were two major developments in retail this week which show just how volatile our sector can be, and how challenging the environment remains for retail business owners. The first was the seemingly inevitable announcement that the Masters hardware chain would close its doors before the end of the...

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Two days to give comment on the Youth Jobs PaTH

The Youth Jobs PaTH is a $752 million Australian Government initiative designed to support young people under the age...

The Youth Jobs PaTH is a $752 million Australian Government initiative designed to support young people under the age of 25 years to gain the employability skills and real work experience they need to get and keep a job, and provides incentives for employers to take them on. The Youth...

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Ready for Retail –MiHaven Cairns Program

This week we have completed our third Ready for Retail course delivered in conjunction with MiHaven in Cairns. Using our...

This week we have completed our third Ready for Retail course delivered in conjunction with MiHaven in Cairns. Using our industry endorsed training program, MiHaven and the National Retail Association have trained seven participants in a Certificate II in Retail Services, giving them skills in customer service, visual merchandising, point...

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Stress Mindset and Leadership Masterclass 2016

Is your brain running out of steam? Workplace stress is now one of the highest costs for worker’s compensation claims in Australia. Mental...

Is your brain running out of steam? Workplace stress is now one of the highest costs for worker’s compensation claims in Australia. Mental stress may be a standard feature of our busy lives but it comes at a cost. Safe Work Australia estimates the loss of productivity and absence of workers due to stress in the...

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First place in sight for retailers

The Olympics may have wrapped up for another four years, but the National Retail Association is starting to gear...

The Olympics may have wrapped up for another four years, but the National Retail Association is starting to gear up for our very own medal ceremony. Australia’s top retailers are set to take home gold in a show of business prowess, dedication and innovation. Make the Rewards for Excellence Gala Dinner...

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Sydney restaurant fined for underpayments

7-Eleven shop owners aren’t the only employers short-changing staff and deliberately ignoring workers’ rights. A Malaysian restaurant in inner Sydney...

7-Eleven shop owners aren’t the only employers short-changing staff and deliberately ignoring workers’ rights. A Malaysian restaurant in inner Sydney was last week fined almost $300,000 for using false records to disguise wage underpayments. Six staff members at the Mamak restaurant, five of which were visa-holders, were paid as little as...

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Connecting with Click to Call

You could be missing out on new customer enquiries by choosing the incorrect button for your Google ads. Google and...

You could be missing out on new customer enquiries by choosing the incorrect button for your Google ads. Google and Ipsos recently surveyed 2,390 Australian smartphone users who used or purchased something within the past six months to determine how they think about and interact with mobile ads. They found that...

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Exclusive customer experiences build loyalty

Generally speaking, retaining customers is always significantly cheaper than acquiring new ones. Marketing costs, advertising, time spent with sales staff...

Generally speaking, retaining customers is always significantly cheaper than acquiring new ones. Marketing costs, advertising, time spent with sales staff and third party expenses all add up. Surprisingly nearly 50% of businesses focuses on attracting new customers vs. retaining existing customers. The customer experience in the retail industry is vitally important...

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SuperStream deadline extended for small businesses

Did you miss the 30 June SuperStream deadline? The Australian Tax Office recognises that some small businesses needed extra time...

Did you miss the 30 June SuperStream deadline? The Australian Tax Office recognises that some small businesses needed extra time to get ready so they are supporting you by extending the deadline. You now have until 28 October 2016 to make the changes and be SuperStream ready. There are a number of...

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