The Olympics may have wrapped up for another four years, but the National Retail Association is starting to gear...
The Olympics may have wrapped up for another four years, but the National Retail Association is starting to gear up for our very own medal ceremony. Australia’s top retailers are set to take home gold in a show of business prowess, dedication and innovation. Make the Rewards for Excellence Gala Dinner...
7-Eleven shop owners aren’t the only employers short-changing staff and deliberately ignoring workers’ rights. A Malaysian restaurant in inner Sydney...
7-Eleven shop owners aren’t the only employers short-changing staff and deliberately ignoring workers’ rights. A Malaysian restaurant in inner Sydney was last week fined almost $300,000 for using false records to disguise wage underpayments. Six staff members at the Mamak restaurant, five of which were visa-holders, were paid as little as...
You could be missing out on new customer enquiries by choosing the incorrect button for your Google ads. Google and...
You could be missing out on new customer enquiries by choosing the incorrect button for your Google ads. Google and Ipsos recently surveyed 2,390 Australian smartphone users who used or purchased something within the past six months to determine how they think about and interact with mobile ads. They found that...
Generally speaking, retaining customers is always significantly cheaper than acquiring new ones. Marketing costs, advertising, time spent with sales staff...
Generally speaking, retaining customers is always significantly cheaper than acquiring new ones. Marketing costs, advertising, time spent with sales staff and third party expenses all add up. Surprisingly nearly 50% of businesses focuses on attracting new customers vs. retaining existing customers. The customer experience in the retail industry is vitally important...
Did you miss the 30 June SuperStream deadline? The Australian Tax Office recognises that some small businesses needed extra time...
Did you miss the 30 June SuperStream deadline? The Australian Tax Office recognises that some small businesses needed extra time to get ready so they are supporting you by extending the deadline. You now have until 28 October 2016 to make the changes and be SuperStream ready. There are a number of...
In a recent case brought before the NSW Supreme Court DP World’s (DPW) six-month restraint of trade period on...
In a recent case brought before the NSW Supreme Court DP World’s (DPW) six-month restraint of trade period on their Operations Manager was deemed to be reasonable when the former employee gave three-months’ notice before beginning employment with a competitor. On April 27, DPW’s Operations Manager accepted a position with...
There’s nothing more frustrating and soul-destroying for any business owner than to see the results of your hard work...
There’s nothing more frustrating and soul-destroying for any business owner than to see the results of your hard work disappear into the pockets of complete strangers. Yet we know that’s the daily reality for many small business owners in the retail space. That’s why your association is working actively with law...
This week, the NRA Training and Development team delivered a customised program for Strandbags at their annual conference in...
This week, the NRA Training and Development team delivered a customised program for Strandbags at their annual conference in Sydney. This is the third consecutive year that our Trainer Jo Maxwell has been invited to present at this event, and is something that she loves to do and looks...
Richard Umbers, CEO of Myer will join Brian Walker, CEO & Founder of Retail Doctor Group for an exclusive...
Richard Umbers, CEO of Myer will join Brian Walker, CEO & Founder of Retail Doctor Group for an exclusive discussion on the first year of the New Myer strategy and the future of retailing in Australia. As the retail sector gets disrupted by the likes of Amazon and Uber reshaping...
One of the keys to any successful business is remaining focused on your customers. While this stretches from the...
One of the keys to any successful business is remaining focused on your customers. While this stretches from the actual products you sell to your bricks and mortar customer service and your digital user experience, why should it stop there? More and more smart digital marketers are shifting their...
With National Safe Work Month being just two months away, it’s time to think about how your organisation can...
With National Safe Work Month being just two months away, it’s time to think about how your organisation can recognise work health and safety and win a reward worth $5000. Safe Work Australia is inviting workplaces around Australia to submit entries to the Workplace Participation Reward. Enter the Reward and tell...
Are you ready for Retail’s biggest night of the year? Who will take out gold at this year’s Rewards for...
Are you ready for Retail’s biggest night of the year? Who will take out gold at this year’s Rewards for Excellence Gala Dinner and Awards Ceremony? There are just over two weeks left to purchase tickets. The evening will be your opportunity to celebrate retail, network with industry leaders and support our...
Starting over, for survivors of domestic violence, is difficult in more ways than one. Getting back on their feet...
Starting over, for survivors of domestic violence, is difficult in more ways than one. Getting back on their feet takes an emotional, physical and financial toll. Myer has launched a new initiative with the help of The Salvation Army, ‘The Give Registry’ to help ease the financial pressures and support...
Western Australian businesses and employees have been robbed of over half a million dollars in the past two years...
Western Australian businesses and employees have been robbed of over half a million dollars in the past two years from scammers posing as bosses or suppliers. Consumer protection agencies are warning businesses, especially finance departments to be vigilant when assessing invoices. Since last year, $461,000 has been stolen from 15 companies...
Last week, the Australian Competition and Consumer Commission (ACCC) gave JB Hi-Fi the thumbs up to buy The Good...
Last week, the Australian Competition and Consumer Commission (ACCC) gave JB Hi-Fi the thumbs up to buy The Good Guys. The ACCC chairman Rod Sims stated that the takeover would not reduce competition in consumer electronics or whitegoods as JB Hi-Fi were focused on different product categories and consumers than...
There’s a lot of paperwork to complete when you hire new employees. The ATO have listened to you and...
There’s a lot of paperwork to complete when you hire new employees. The ATO have listened to you and developed a fillable TFN declaration form which is available on the ATO website. You no longer need to order the form and wait for it to be mailed to you. Just...