If sci-fi movies have taught us anything it’s that robots are coming, we will all pay for services using...
If sci-fi movies have taught us anything it’s that robots are coming, we will all pay for services using a chip in our arm and everything will be a hologram. Although we aren’t quite there yet, we are close. Robots are already being integrated in the retail process, whether it...
As a valued member of the National Retail Association, we would like to offer you $50 off when booking...
As a valued member of the National Retail Association, we would like to offer you $50 off when booking an event with our industry partners the National Online Retailers Association (NORA). Simply enter the promotional code 47492206 to receive your discount. NORA offers webinars, expeditions and more to educate you...
Exceptional customer service is a critical element for any business, continually improving skills to achieve peak levels of performance...
Exceptional customer service is a critical element for any business, continually improving skills to achieve peak levels of performance and sales success. One of the most popular training programs the National Retail Association (NRA) offers is the one day Customer Service workshop. More than 350 employees have paOne of the most...
After our last webinar we called for YOU to decide the next topic. From all the ideas submitted, there...
After our last webinar we called for YOU to decide the next topic. From all the ideas submitted, there was one recurring theme: your staff. When it comes to retail, your store staff are a vital component to delivering new types of value by matching the customer problem with the...
The National Retail Association’s (NRA) Rewards for Excellence nominations are closing in just under 4 weeks’ time. Do you have...
The National Retail Association’s (NRA) Rewards for Excellence nominations are closing in just under 4 weeks’ time. Do you have between 20 to 199 employees? If yes, nominate today and your business could be crowned the NRA 2016 Rewards for Excellence Medium Retailer of the Year. This awards program, and in particular...
The Fair Work Commission (FWC) declined a former crane driver’s application for unfair dismissal as it found that he...
The Fair Work Commission (FWC) declined a former crane driver’s application for unfair dismissal as it found that he had drawn inappropriate images on documents and shipping containers as well as displayed threatening behavior towards his superiors. An investigation was conducted by the employer into allegations that the employee had...
One rule of business is that you need to be where your audience is looking for you and these...
One rule of business is that you need to be where your audience is looking for you and these days that’s on their mobile on Google Maps. We are a generation of convenience too, so if your audience can’t find you easily they’ll just go elsewhere. Recently this hit home when...
The National Retail Association has this week downgraded its annual forecast for actual retail sales in 2015/16, following sustained,...
The National Retail Association has this week downgraded its annual forecast for actual retail sales in 2015/16, following sustained, flat growth across the third quarter. Between January and March, retail sales have been soft, with only minimal growth in trend terms. For this reason, the NRA now forecasts that the Australian...
Last week, we commended Federal Treasurer Scott Morrison for recognising the important role small to medium businesses play when...
Last week, we commended Federal Treasurer Scott Morrison for recognising the important role small to medium businesses play when it comes to creating jobs for Australians into the future. Given the high proportion of Small and Medium Enterprises (SMEs) within the retail sector, the proposed business tax cuts outlined in...
Franchises have come under increased scrutiny as law firm Maurice Blackburn calls for tighter regulation and tougher laws to...
Franchises have come under increased scrutiny as law firm Maurice Blackburn calls for tighter regulation and tougher laws to force franchisors to account for franchisees that underpay workers. Maurice Blackburn Employment Principal, Josh Bornstein has said that regulators must do more to prevent “franchisors turning a blind eye to systematic...
Many businesses implement basic training for new employees, however incorporating training and professional development for employees at each stage...
Many businesses implement basic training for new employees, however incorporating training and professional development for employees at each stage of their career have been proven to save companies money. Addressing weaknesses and upskilling employees not only reduces the risk of time wasting mistakes and lost customers, it also encourages higher...
The Australian retail industry continues to be a key employer of women, providing a variety of opportunities in both...
The Australian retail industry continues to be a key employer of women, providing a variety of opportunities in both sales, and non-sales roles, according to a recent report prepared by the National Retail Association (NRA). The report highlights the significant contribution made by women across the industry and gives particular attention...
The minimum wage for award covered employees is due to increase in July 2016. The Fair Work Commission will...
The minimum wage for award covered employees is due to increase in July 2016. The Fair Work Commission will outline the new award pay rates in a determination to be delivered in June 2016 and we will provide our members with updated Wage Summaries shortly after. Employers must make sure...
Many of you have already shown your support by purchasing a 2016 | 2017 Entertainment™ Book or Digital Membership. However,...
Many of you have already shown your support by purchasing a 2016 | 2017 Entertainment™ Book or Digital Membership. However, with over $20,000 worth of valuable offers, have you thought about buying a Membership for your Mum, other family members or friends this Mother’s Day? Purchase your Entertainment™ Book now to...
Digital is defining retail. Customers have more access than ever with online stores in the palm of their hand...
Digital is defining retail. Customers have more access than ever with online stores in the palm of their hand wherever and whenever they want to shop. Digital influences over 40% of bricks and mortar store visits and it has been shown that the use digital devices increase shoppers order...
Our partner, Retail Doctor Group, hosts CEO events which are a unique series of exclusive invite-only events for the...
Our partner, Retail Doctor Group, hosts CEO events which are a unique series of exclusive invite-only events for the retail sector's leading CEO’s and executives to network and participate in thought leadership discussions around the industry’s current and emerging trends. This month, as Retail Doctor Group celebrate the release of...