Ready for Retail –MiHaven Cairns Program

This week we have completed our third Ready for Retail course delivered in conjunction with MiHaven in Cairns. Using our...

This week we have completed our third Ready for Retail course delivered in conjunction with MiHaven in Cairns. Using our industry endorsed training program, MiHaven and the National Retail Association have trained seven participants in a Certificate II in Retail Services, giving them skills in customer service, visual merchandising, point...

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Skilling Queenslanders for Work – Ready for Retail

More than 200 jobseekers across Queensland will receive training this year through the National Retail Association as part of...

More than 200 jobseekers across Queensland will receive training this year through the National Retail Association as part of the Queensland Government’s successful Skilling Queenslanders for Work initiative. The program helps to assist Queenslanders across the state to get job-ready for Retail. We have already delivered to over 100...

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Back to Work Funding now available for Queensland members

Applications are now open for eligible employers to access the Queensland Government's Back to Work Employer Support Payments. This $100...

Applications are now open for eligible employers to access the Queensland Government's Back to Work Employer Support Payments. This $100 million Back to Work regional jobs package specifically targets jobseekers and employers outside the southeast corner of Queensland and includes payments of $10,000 for employers who hire an unemployed worker,...

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Retail sales improve as temperatures plummet

South-east Australia has recently seen temperature plummet with wild weather bringing howling winds and light snow showers, even in...

South-east Australia has recently seen temperature plummet with wild weather bringing howling winds and light snow showers, even in the sunshine state of Queensland. Heaters have been dusted off and ugg boots finally seeing the light of day with weeks of winter chill predicted. Retailers however, should not start dreaming of...

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MEMBER ONLY ARTICLE – Soft retail sales continue in April

Data released by the Australian Bureau of Statistics (ABS) this week indicates that the soft retail sales that have...

Data released by the Australian Bureau of Statistics (ABS) this week indicates that the soft retail sales that have been recorded since the beginning of 2016 have continued into the final quarter of 2015/16. The recorded growth of 0.2 per cent, seasonally adjusted, is below the figure forecast by the...

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Retailers looking forward to a return to stability after flat April sales growth

The release of retail trade data by the Australian Bureau of Statistics this week has revealed that sales failed...

The release of retail trade data by the Australian Bureau of Statistics this week has revealed that sales failed to meet the expectation of economic projections, with an increase of 0.2 per cent recorded in seasonally adjusted terms. This estimate is on the back of a 0.2 per cent increase...

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Message from the CEO: 6 June 2016

Let me apologise in advance if this week’s message is a little dour, but I’m sorry to say it’s...

Let me apologise in advance if this week’s message is a little dour, but I’m sorry to say it’s been that kind of a week in the retail world. On Wednesday we received the news that the Fair Work Commission had decided on a 2.4 per cent increase in...

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FREE customer service training

Exceptional customer service is a critical element for any business, continually improving skills to achieve peak levels of performance...

Exceptional customer service is a critical element for any business, continually improving skills to achieve peak levels of performance and sales success. One of the most popular training programs the National Retail Association (NRA) offers is the one day Customer Service workshop. More than 350 employees have paOne of the most...

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The NRA succeeds in its bid for one off trading on 28 December in regional Queensland

Because Boxing Day falls on a Saturday this year, an extra public holiday was gazetted by the Queensland Government...

Because Boxing Day falls on a Saturday this year, an extra public holiday was gazetted by the Queensland Government on Monday 28 December. For major retailers in regional areas of Queensland, this meant that they could not open their doors for four consecutive days over the Christmas Period –...

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