Retailers are investing more than ever before in their digital retail offer, but do they truly consider the reason...
Retailers are investing more than ever before in their digital retail offer, but do they truly consider the reason for bringing digital aspects into their store, or are they simply following the trend? So, as a small retailer how do you compete? Last month in collaboration with our partner’s at Retail...
Innovation is exciting and with new technologies, social platforms and data analysis tools popping up each week it’s easy...
Innovation is exciting and with new technologies, social platforms and data analysis tools popping up each week it’s easy to get ahead of ourselves. Don’t be too quick to erase ‘old school’ disciplines such as customer service and merchandise planning from your business plan. Without implementation plans in place, the many...
Are you truly maximising the shoppers who come into your store? We hate to say it, but probably not. So many...
Are you truly maximising the shoppers who come into your store? We hate to say it, but probably not. So many retailers today are getting distracted by the process of attracting new customers through marketing and promotion that they are forgetting to invest in the vital process of converting the sale...
As consumers demand more inspiring shopping experiences, and we see our retail stores transform from simply ‘stores’ to ‘social...
As consumers demand more inspiring shopping experiences, and we see our retail stores transform from simply ‘stores’ to ‘social hubs’ on an omni-channel purchase journey; store staff are one of a retailer’s most powerful weapons. Not only do they help build genuine human to human relationships with your customers, but...
After our last webinar we called for YOU to decide the next topic. From all the ideas submitted, there...
After our last webinar we called for YOU to decide the next topic. From all the ideas submitted, there was one recurring theme: your staff. When it comes to retail, your store staff are a vital component to delivering new types of value by matching the customer problem with the...
Our partner, Retail Doctor Group, hosts CEO events which are a unique series of exclusive invite-only events for the...
Our partner, Retail Doctor Group, hosts CEO events which are a unique series of exclusive invite-only events for the retail sector's leading CEO’s and executives to network and participate in thought leadership discussions around the industry’s current and emerging trends. This month, as Retail Doctor Group celebrate the release of...
Shoppers are becoming exhausted by digital ubiquity and are therefore beginning to seek sanctuary in physical retail stores for...
Shoppers are becoming exhausted by digital ubiquity and are therefore beginning to seek sanctuary in physical retail stores for the human to human experience that bricks and mortar provides. The ‘fittest’ retailers are able to capitalise on this consumer desire, by utilising the power of personalisation within the store experience. From...
In today’s increasingly fragmented yet hyper-connected society, consumer behaviour can no longer be predicted, and yet all voices still...
In today’s increasingly fragmented yet hyper-connected society, consumer behaviour can no longer be predicted, and yet all voices still need to be heard. As retailers attempt to be more relevant to their target audiences, and cater to their unique needs, retailers are adapting their service offers and store experience strategies...
We asked this question when we recently visited fashion retailer, Mimco’s, flagship boutique on Pitt Street, Sydney. Upon entering the...
We asked this question when we recently visited fashion retailer, Mimco’s, flagship boutique on Pitt Street, Sydney. Upon entering the store, you are greeted by a 360 degree projection ring with seamless inspirational content running above the merchandise throughout. The focal point of the digital activities instore is the interactive...
Is digital technology in our shops more about the sizzle than the substance? Is investment in digital technology really...
Is digital technology in our shops more about the sizzle than the substance? Is investment in digital technology really about the brand statement than the actual facilitation of the higher sales and margin improvement?Retailers up and down our high streets are investing more than ever before in their digital...
In September 2015, Gemma Kariotoglou, 24, Store Manager of Fossil Group, Macquarie NSW was named the National Retail Association’s...
In September 2015, Gemma Kariotoglou, 24, Store Manager of Fossil Group, Macquarie NSW was named the National Retail Association’s (NRA) Young Retailer of the Year Scholarship Award Winner. Courtesy of Retail Doctor Group, Gemma’s prize included one-on-one mentoring from Retail Doctor Group’s CEO Brian Walker, one of Australia’s leading retail...
FEATURING GUY RUSSO, CEO OF KMART: ONE OF AUSTRALIA’S BIGGEST RETAIL TRANSFORMATIONS Guy Russo, CEO of Kmart will join...
FEATURING GUY RUSSO, CEO OF KMART: ONE OF AUSTRALIA’S BIGGEST RETAIL TRANSFORMATIONS Guy Russo, CEO of Kmart will join Brian Walker, CEO & Founder of Retail Doctor Group for an exclusive discussion on the transformation of Kmart into one of the most profitable department store chains in Australia. Retail...