Taxation, employment, economic stability – they’re terms that get thrown about a great deal during a federal election campaign....
Taxation, employment, economic stability – they’re terms that get thrown about a great deal during a federal election campaign. But while they aren’t the most exciting concepts for the average voter, their long-term effects for retailers are profound. The GST Low Value Threshold (LVT) on imports under $1000 for example,...
As consumers demand more inspiring shopping experiences, and we see our retail stores transform from simply ‘stores’ to ‘social...
As consumers demand more inspiring shopping experiences, and we see our retail stores transform from simply ‘stores’ to ‘social hubs’ on an omni-channel purchase journey; store staff are one of a retailer’s most powerful weapons. Not only do they help build genuine human to human relationships with your customers, but...
This week we look at a recent case which serves as a timely reminder to employers engaging in enterprise...
This week we look at a recent case which serves as a timely reminder to employers engaging in enterprise bargaining to take note of the time requirements as detailed in the Fair Work Act 2009 (Cth). If you are considering bargaining or if your enterprise agreement is due to...
Telstra has released new research into the dynamic and evolving trends shaping modern retail today and into the future. Innovation...
Telstra has released new research into the dynamic and evolving trends shaping modern retail today and into the future. Innovation in Retail highlights the technologies that will shape the retail sector in the next 2-5 years - changes driven primarily by heightened customer expectations and increased competitiveness in the sector....
Many retailers believe that digital and smartphones are hindering bricks and mortar. While smartphones and tablets are significantly impacting...
Many retailers believe that digital and smartphones are hindering bricks and mortar. While smartphones and tablets are significantly impacting traditional B2C retail experiences, businesses that embrace the technology are coming out on top. Digital is no longer exclusive to large companies with big marketing budgets. Retailers of all sizes can...
While you might not have thought it, considering the rise of e-commerce, the future for in store retail is...
While you might not have thought it, considering the rise of e-commerce, the future for in store retail is looking brighter than ever. Retailers who manage to harness the power of big data are now able to create custom, curated journeys for their customers – maximising personalisation and flow...
Email marketing is still a key piece of the overall marketing strategy. However in today’s age of inbox overload,...
Email marketing is still a key piece of the overall marketing strategy. However in today’s age of inbox overload, how do you encourage your customers to open and not archive, or worse unsubscribe from your communications? Julia Carter from our partners at Traffika have outlined the three barriers to your...
Last Wednesday 11 May delegates attended an extravagant gala dinner in Melbourne for the Retail Customer Excellence Awards hosted...
Last Wednesday 11 May delegates attended an extravagant gala dinner in Melbourne for the Retail Customer Excellence Awards hosted by our partners Inside Retail. The awards night gives recognition to retailers in Australia who are creating Customer Centric organisations that have the customers’ needs and wants engrained into every company...
As a valued member of the National Retail Association, we would like to offer you $50 off when booking...
As a valued member of the National Retail Association, we would like to offer you $50 off when booking an event with our industry partners the National Online Retailers Association (NORA). Simply enter the promotional code 47492206 to receive your discount. NORA offers webinars, expeditions and more to educate you...
Exceptional customer service is a critical element for any business, continually improving skills to achieve peak levels of performance...
Exceptional customer service is a critical element for any business, continually improving skills to achieve peak levels of performance and sales success. One of the most popular training programs the National Retail Association (NRA) offers is the one day Customer Service workshop. More than 350 employees have paOne of the most...
After our last webinar we called for YOU to decide the next topic. From all the ideas submitted, there...
After our last webinar we called for YOU to decide the next topic. From all the ideas submitted, there was one recurring theme: your staff. When it comes to retail, your store staff are a vital component to delivering new types of value by matching the customer problem with the...
The National Retail Association’s (NRA) Rewards for Excellence nominations are closing in just under 4 weeks’ time. Do you have...
The National Retail Association’s (NRA) Rewards for Excellence nominations are closing in just under 4 weeks’ time. Do you have between 20 to 199 employees? If yes, nominate today and your business could be crowned the NRA 2016 Rewards for Excellence Medium Retailer of the Year. This awards program, and in particular...
The Fair Work Commission (FWC) declined a former crane driver’s application for unfair dismissal as it found that he...
The Fair Work Commission (FWC) declined a former crane driver’s application for unfair dismissal as it found that he had drawn inappropriate images on documents and shipping containers as well as displayed threatening behavior towards his superiors. An investigation was conducted by the employer into allegations that the employee had...
One rule of business is that you need to be where your audience is looking for you and these...
One rule of business is that you need to be where your audience is looking for you and these days that’s on their mobile on Google Maps. We are a generation of convenience too, so if your audience can’t find you easily they’ll just go elsewhere. Recently this hit home when...
On May 3, 2016, Federal Treasurer Scott Morrison MP handed down the Federal Government’s 2016/17 Budget. This is the third...
On May 3, 2016, Federal Treasurer Scott Morrison MP handed down the Federal Government’s 2016/17 Budget. This is the third budget for the current Coalition Liberal-National Government and the first for Scott Morrison. This budget is critical to the formation of the economic plan that will be taken to the...
The National Retail Association has this week downgraded its annual forecast for actual retail sales in 2015/16, following sustained,...
The National Retail Association has this week downgraded its annual forecast for actual retail sales in 2015/16, following sustained, flat growth across the third quarter. Between January and March, retail sales have been soft, with only minimal growth in trend terms. For this reason, the NRA now forecasts that the Australian...