How do I find and keep great staff is a question as old as time, but the times are...
How do I find and keep great staff is a question as old as time, but the times are changing. As more and more millennials move into the workforce, we are increasingly seeing retailers invest in dedicated leadership training to inspire and retain their staff. Earlier this month, we brought together...
Written by Dionne Alaveras, News Xtend Attention all business owners looking to increase online sales. You ready for another week of...
Written by Dionne Alaveras, News Xtend Attention all business owners looking to increase online sales. You ready for another week of tips and hints? Previously we deep dived into the Facebook platform and looked at how Facebook could be utilised to drive online sales. This week, we are looking at another digital advertising...
The first month of the new financial year was a disappointing one for retail with trade figures flat lining...
The first month of the new financial year was a disappointing one for retail with trade figures flat lining for July according to the Australian Bureau of Statistics (ABS). Not only did retail turnover remain unchanged at 0.0 per cent, but there were also falls in three of the six...
Every Thursday, our CEO Dominique Lamb and a panel of retail experts discuss retail’s hottest topics on ABC Radio....
Every Thursday, our CEO Dominique Lamb and a panel of retail experts discuss retail’s hottest topics on ABC Radio. Below are some insights from last Thursday’s discussion. Food delivery service Foodora has announced it is pulling out of Australia. Foodora is a food delivery service that launched in Australia in 2015. While...
It’s 10.24pm and I’ve messaged a retail chat bot. I get a response within 20 seconds. After a few...
It’s 10.24pm and I’ve messaged a retail chat bot. I get a response within 20 seconds. After a few exchanges, I had everything I needed organised. None of us would have imagined this even a few years ago, that conversational commerce with all the money and resources needed to implement,...
By Amy Roche - Retail Rockstars There is no doubt that online shopping has changed the face of retail forever. However, customers still...
By Amy Roche - Retail Rockstars There is no doubt that online shopping has changed the face of retail forever. However, customers still want retail experience, and they crave personalisation, education, entertainment and enlightenment. At its core, online shopping offers 24-hour service with competitive and comparative pricing – something our stores cannot always deliver...
Searching is one of the most popular activities on the internet, and an integral part of the modern consumer...
Searching is one of the most popular activities on the internet, and an integral part of the modern consumer journey. With online advertising becoming increasingly competitive, businesses looking to grow are encouraged to leverage the frequent use of search engines in the consumer’s decision making process. Recent figures show that only...
The National Retail Association has today warned all businesses large and small of the need to be alert and...
The National Retail Association has today warned all businesses large and small of the need to be alert and proactive when dealing with their employees’ pay and entitlements, in the wake of the LUSH Cosmetics Australia issue. NRA Chief Executive Officer Dominique Lamb commended LUSH for the way they had...
By Alex Millman and Lindsay Carroll, NRA Legal On 28 June 2018, the Commonwealth introduced the Modern Slavery Bill, which,...
By Alex Millman and Lindsay Carroll, NRA Legal On 28 June 2018, the Commonwealth introduced the Modern Slavery Bill, which, if passed, will target the supply chains of large businesses in a bid to quash modern slavery in Australia. A week prior, on 21 June 2018, the New South Wales...
As you would be aware with an imminent election, we are always on the lookout for a friendly face...
As you would be aware with an imminent election, we are always on the lookout for a friendly face in the corridors of Canberra. This enables us to cut through when we are advocating on your behalf about the challenges facing Australian retailers. But no amount of understanding can...
Sunday marked the launch of two new bag bans in QLD and WA. A total of 6 Australian states...
Sunday marked the launch of two new bag bans in QLD and WA. A total of 6 Australian states and territories now have plastic bag bans in place. Several supermarkets and national chains also took the initiative to ban lightweight plastic bags in NSW and VIC where bag bans are...
Politicking over penalty rates again; plastic bag bans attracting the ire of ill-prepared supermarket shoppers across the nation; and...
Politicking over penalty rates again; plastic bag bans attracting the ire of ill-prepared supermarket shoppers across the nation; and Godfrey’s co-founder re-taking the reins at a sprightly 100 years old – it’s certainly been an interesting week in the retail sector! The Opposition Leader Bill Shorten this week made a...
After more than 15 months’ worth of emotive-charged campaigns and attempts by unions and the ALP to block the...
After more than 15 months’ worth of emotive-charged campaigns and attempts by unions and the ALP to block the reduction in Sunday penalty rates, the full changes will finally come into effect this coming Sunday. Or will they? The ALP’s latest move in the ongoing battle against retail business owners is...
The National Retail Association (NRA) has today welcomed the appointment of Sandra Parker PSM as the new Fair Work...
The National Retail Association (NRA) has today welcomed the appointment of Sandra Parker PSM as the new Fair Work Ombudsman. The highly distinguished Ms Parker will commence her five-year term on 15 July 2018, following the conclusion of current Ombudsman’s Natalie James’s tenure. NRA CEO Dominique Lamb congratulated Ms Parker on...
It’s hard to believe that we’re now less than a fortnight until the end of the financial year, with...
It’s hard to believe that we’re now less than a fortnight until the end of the financial year, with winter having well and truly arrived! Last week saw the release of the 2018 Queen’s Birthday Honours. Many prominent Australians – including Olympic champion Dawn Fraser, Businesswoman Jennifer Westacott and para-athlete...
How many great ideas can you think of that ended up having disastrously unforeseen consequences? Given this week’s plastic...
How many great ideas can you think of that ended up having disastrously unforeseen consequences? Given this week’s plastic bag ban campaign launch in Queensland with the NRA’s campaign ambassador, Origin great Mal Meninga, the introduction of cane toads to gobble cane beetles munching on sugar cane crops seems...