Innovation is exciting and with new technologies, social platforms and data analysis tools popping up each week it’s easy to get ahead of ourselves.
Don’t be too quick to erase ‘old school’ disciplines such as customer service and merchandise planning from your business plan.
Without implementation plans in place, the many hours spent innovating may not see the expected ROI.
Brian Walker, CEO and founder of Retail Doctor Group recently published an article on why implementation is the new black with important questions for retailers to consider.
Read the full article here.